Shop
Where is your shop?
Please note KidsToys.mt is online store based in Malta. We do not sell at the shop/showroom, orders can be placed online and will be delivered all around Malta to your doors.
Where can I view the cars & toys?
As mentioned above – we are an online store and we do not have showroom. All toys are stored in original boxes in a warehouse. Kindly see pictures at our web shop or find your ride-on car at YouTube so you can see video.
Do you speak Maltese?
Unfortunately we speak English only. Please get in touch with us in English.
How Can I contact you?
e-mail: support@kidstoys.mt phone/whatsapp: 77144073 (Monday-Friday 9am-5pm)
Payments
How Can I pay you?
Cash payment, cheque to a courier.
We accept Revolut as well.
Can I get a discount?
All prices listed at kidstoys.mt are final. No offers please.
Delivery
Do you deliver?
Yes, we deliver all around Malta (excluding Gozo). If you are from Gozo, we can deliver to Cirkewwa Ferry.
How much does delivery cost?
Free for orders €50 and more.
€5 for orders less than €50.
How long will delivery take?
Usually 1-3 working days from ordering. We will contact you to arrange delivery to your doors.
Should I check box content when it’s delivered?
Yes, It is your responsibility to check box upon delivery. We are not responsible for damaged/missing items after delivery, so if you report any issues after delivery, we won’t be able to accept the claim. Please take your time to check everything carefully, we have a time!
Assembly
Does ride-on toy need assembly?
Yes, most of them need to be assembled. However you do not need to worry about assembly – we will deliver a toy fully assembled, ready to go!
Can I buy in a box, for self assembly?
Yes, you need to let us know in advance.
Guarantee / Returns
Is there guarantee?
We are obliged to deliver the items to customers without physical and legal defects.
All our products carry a 12-month warranty for manufacturing defects only.
The following parts are excluded from our warranty terms:
- Badges and Stickers
- Wheels & Tires.
- Materials including Seats, Handlebars, Doors etc.
- Lights & Bulbs.
- Mp3 Players, USB Ports & Aux-In Ports.
Here is a list of parts which are covered under the warranty terms:
- Engines.
- Parental Remote Controls.
- Speed Controllers, Switches, Motherboards.
- Chargers & Charge sockets.
- Batteries.
As the batteries lifespan is dependent on the user and charging intervals, Batteries are covered for 6 months.
There might be some dents, discolorations, scratches on the surface of the plastic after production process. It is not considered as a defect.
Product warranty does not cover lost parts or accessories, normal wear and tear, physical damage or abuse, water or sand damage of the product, failure to follow our written instructions for the product, or those of the manufacturer, modification to the product, overload.
Defects resulting from misuse, abuse or negligence will void any guarantee.
Product must be delivered to seller’s address & collected after repair by Client.
What is your return policy?
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original, sealed packaging. Already assembled item can not be returned. Your item needs to have the receipt or any proof of purchase (for example warranty card).
Contact us at support@kidstoys.mt to arrange return.
Repairs / aftersale service
My kid’s car doesn’t work. What should I do?
First of all do not panic, most of issues can be fixed easily. Follow User Manual (Troubleshotting Guide), make all necessary checks on your own. If you believe car is faulty, send e-mail to support@kidstoys.mt with description of problem and attach video or images, we will get back to you asap. Please contact us via e-mail only.
Is there any after sale service?
Yes, we can help with repair/parts of electric kid’s vehicles.
My battery’s life is finished, can you put new battery to my car?
Yes. Please contact us to arrange an appointment.
Do you sell batteries?
Yes, we have battries & chargers to most of the toy vehicles.
Do you sell spare parts?
Kindly send email to support@kidstoys.mt and we will try to import it for you from abroad.
Battery
How long do I need to leave the battery on charge?
Usually 8-12 hours before use.
How long does a ride-on car battery last?
After charge to full usually around 60-120 minutes. Battery lifespan is usually 1-3 years. We do not guarantee car will drive for specific time. You can always change or upgrade battery if time of riding is too low.
What is the correct charging routine for my car?
Cars are best stored fully charged. So after any use of over 15 minutes, charge your car (until the red light turns green). Overcharging will damage the battery, as will storing the car with a low battery for long periods of time.
Other
Do you sell spare parts?
Kindly send email to support@kidstoys.mt and we will try to import it for you from abroad.
What is suggested Age?
Most ride-ons can be used from 1 to 6 years Old. Always make sure to check dimensions and max load before you decide to buy. We are not responsible for wrong purchase, every item in our store has dimensions, weight etc. You can also see most of items at YouTube.
What engine/battery/… it has?
Please read describtion of an iteam carefully. All necessary informations are included there.
Is it one or two seater?
Please check description. Please note some of the cars have 2 headrests – it doesn’t mean it is two seater, it May be just for design purpose. 2 seaters cars are big and start from about €550+, all cars under €500 are 1 seater.
Do you have another colour?
We have only colours available which you can see at our store.
Do you have another cars?
At the moment no, but feel free to contact us at support@kidstoys.mt – we can import any car, any colour for you at best price!
Do you have more toys?
We are new on the market, we will add more items soon.